Support

On your device. Site visits, core cuts, photos, leads, estimates, and your company branding are saved to the app's local storage on the phone or tablet you created them on. ROOFCORE v1.0 does not automatically copy that data to a cloud server. If you want a copy off the device, generate a PDF and email it, or use the Share action.

Not automatically in v1.0. Your device's standard OS backup (iCloud Backup on iOS, Google One backup on Android) will include the app's local storage if you have those backups turned on at the OS level. If you uninstall the app or wipe the device without that OS backup, your inspections are gone. A paid cloud-sync tier is on the roadmap; we'll announce it before it ships and it will be opt-in.

Not in v1.0. The app's local storage is per-device. If you need a single inspection to live on multiple devices today, generate the PDF and share it. Multi-device sync requires the cloud tier we're working on.

Only when you ask it to. The app requests GPS coordinates when you tap "Drop GPS pin" on a roof core, and it uses your location to center the satellite map when you start the click-to-measure tool. The coordinates are saved on the inspection record on your device. ROOFCORE does not run location in the background and does not build a movement history.

No, not automatically. Photos you take inside the app or pick from your library stay on your device, attached to the report you took them for. They travel with a generated PDF only when you choose to share that PDF (email, AirDrop, system share sheet). The photos are not uploaded to a ROOFCORE server in v1.0.

For dictation. Several notes fields have a mic icon that lets you speak instead of type — useful when you're up on a ladder with gloves on. Audio is converted to text by your device's built-in speech recognizer; we don't keep the audio. Voice Mode (the big mic on its own screen) sends only the resulting transcript text — not the audio — to our backend's AI to extract structured fields, and only if you press the button to use it.

No. v1.0 doesn't keep a server copy of your reports — that's the trade-off of being local-only. If your device's OS backup (iCloud / Google One) includes ROOFCORE, restoring the device from that backup will restore your reports. We're aware this is the most-requested change and the cloud-sync tier addresses it directly.

Open the report, tap the share / export action, choose PDF. The PDF is generated on the device with your branding (logo, address, license) on the cover page. From there you can email it, AirDrop it, save it to Files / Drive, or hand it off through any other share-sheet target your OS offers.

The address you type goes to Nominatim — the open-source geocoder run by the OpenStreetMap project — to convert it to a lat / lng so we can drop a pin and pull satellite imagery. It's a free service shared by a lot of apps, so it occasionally pauses. If a lookup fails, retype the address and try again, or skip it and enter the property manually.

Profile tab → Branding → upload your logo, set your company name, address, license number, and the brand color you want on the cover page. Reports you generate after that point go out under your branding. This applies to email subject lines too.

v1.0 launches free. Paid tiers (cloud sync, multi-device, additional automations) will be opt-in and announced before they ship.

iPhone running iOS 15.1 or newer, iPad running iPadOS 15.1 or newer, and Android phones running Android 7.0 (API 24) or newer. We test primarily on iPhone 13/14/15 and Pixel 6/7/8.

Email privacy@roofcore.app from the address tied to your account. We'll remove the user record from our backend within 30 days. Your on-device inspection data is yours to keep or to delete by uninstalling.

Email support@roofcore.app with your device, OS version, app version, and a description (or screenshot) of what happened. We triage daily.